We offer a reliable, trustworthy, in-house claims service that is built upon our extensive knowledge and over 65 years of experience in the London market. Our team takes a pro-active stance, working closely with our clients to minimise exposures and reduce the number of losses their clients suffer. We believe in a personal approach and will happily meet with our clients to fully understand their needs and requirements.
Citynet recognises that each claim creates different challengers and we leave nothing to chance. We take a "hands-on" approach and deliver an industry-leading claims solution by directing negotiations to secure the best possible outcome for your clients.
CORONAVIRUS - UPDATE FROM INSURERS
FCA's test case for Business Interruption claims
If your clients' policies were underwritten by ERGO, please find here information for policyholders regarding the FCA test case.
Years of combined experience
Claims handledin 2019
Largest claim settled
Client satisfaction rate
"The claims service that we received was first-class and the truth be told whatever I write will not convey how good Citynet were on the claim."
MD - Bermingham Hooper Dolan Insurances Ltd
"Having dealt with Citynet for over 15 years, I cannot recommend their claims service highly enough. The service is fast, proactive and very efficient and crucially in our business very client focused."
Director - First Ireland
HOW OUR CLAIMS TEAM WORKS
Citynet understands the impact that a claim can have on your clients' business which is why, when a loss occurs, you will be assigned a dedicated claims handler who will work closely with all parties to achieve a quick result that is fair, reasonable and satisfactory to your client.
When a claim is made, it is our aim to make the insured's policy work for them. We stand up for our clients, investigating coverage issues and challenging decisions when necessary. Where issues do arise, our experienced team is always on hand to provide guidance and reassurance when they are needed most.
We understand that when tested, it is our claims service that is most integral to maintaining our reputation and is ultimately how we will be judged by our clients.