In-house, reliable and trustworthy claims service

We offer a reliable, trustworthy, in-house claims service which is built upon our extensive knowledge and over 65 years of experience in the London market. Our team takes a pro-active stance, working closely with clients to minimise their exposures and reduce the number of losses that they suffer. We believe in a personal approach and will happily meet with clients to fully understand their needs and requirements.

Citynet recognises that each claim creates different challenges and we leave nothing to chance. We take a “hands-on” approach and deliver an industry-leading claims solution by directing negotiations to secure the best possible outcome for your clients.

Investigate and provide guidance and reassurance

Citynet understands the impact that a claim can have on your clients’ business which is why, when a loss occurs, you will be assigned a dedicated claims handler who will work closely with all parties to achieve a quick result that is fair, reasonable and satisfactory to your client.

When a claim is made, it is our aim to make the insured’s policy work for them. We stand up for our clients, investigating coverage issues and challenging decisions when necessary. Where issues do arise, our experienced team is always on hand to provide guidance and reassurance when they are needed most.

We understand that when tested, it is our claims service that is most integral to maintaining our reputation and is ultimately how we will be judged by our clients.


Investigate and provide guidance and reassurance

All new claims should be advised to  In the event of an urgent situation please contact us on one of the numbers listed below.


Download the Product Brochure

Key Contacts

Richard Seeley

Head of Claims and Business Operations

T: 07771 360 323
Rob Laybourn

Senior Claims Handler

T: 020 7488 7980
Ross Urquhart
Ross Urquhart

Claims Handler

T: 020 7488 7986


  • “The claims service that we received was first-class and the truth be told whatever I write will not convey how good Citynet were on the claim”

    Shane Bermingham MD - Bermingham Hooper Dolan Insurances Ltd
  • Having dealt with Citynet for over 15 years, I cannot recommend their claims service highly enough. The service is fast, proactive and very efficient and crucially in our business very client focused”

    Conor Lyons Director - First Ireland