We offer a reliable, trustworthy, in-house claims service that is built upon our extensive knowledge and over 65 years of experience in the London market. Our team takes a pro-active stance, working closely with clients to minimise their exposures and reduce the number of losses that they suffer. We believe in a personal approach and will happily meet with clients to fully understand their needs and requirements.

Citynet recognises that each claim creates different challengers and we leave nothing to chance. We take a "hands-on" approach and deliver an industry-leading claims solution by directing negotiations to secure the best possible outcome for your clients.

  • Our Claims team offer peace of mind - so your clients can do what they do best
  • We take a proactive stance working with our clients to minimise their exposures
  • We investigate coverage issues and challenging decisions where necessary
  • Full claims solution with dedicated handlers
  • Personal touch - Real people dealing with your claim



  • 70+
    Years of combined experience
  • 3425
    Claims handledin 2018
  • £10,5m
    Largest claim settled
  • 99%
    Client satisfaction rate


"The claims service that we received was first-class and the truth be told whatever I write will not convey how good Citynet were on the claim."
Shane Bermingham
MD - Bermingham Hooper Dolan Insurances Ltd


"Having dealt with Citynet for over 15 years, I cannot recommend their claims service highly enough. The service is fast, proactive and very efficient and crucially in our business very client focused."
Conor Lyons
Director - First Ireland

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Citynet Claims Support


Citynet understands the impact that a claim can have on your clients' business which is why, when a loss occurs, you will be assigned a dedicated claims handler who will work closely with all parties to achieve a quick result that is fair, reasonable and satisfactory to your client.

When a claim is made, it is our aim to make the insured's policy work for them. We stand up for our clients, investigating coverage issues and challenging decisions when necessary. Where issues do arise, our experienced team is always on hand to provide guidance and reassurance when they are needed most.

We understand that when tested, it is our claims service that is most integral to maintaining our reputation and is ultimately how we will be judged by our clients.